When you become a “regular” at a restaurant or a bar, you visit so often that you begin to develop a friendship with the people working there. It’s like you’re part of their family.

That’s exactly what happened to Kirk Alexander, who ordered from the same Domino’s Pizza almost every week for the better part of a decade… until he suddenly stopped.

When Domino’s employees noticed that Kirk hadn’t ordered in 11 days, they suspected that something was very wrong. Soon enough, they found out how right they were…

There are several benefits to being a “regular” or a loyal customer at a bar or restaurant. Not only do these businesses appreciate how your steady patronage keeps them in business, but they will usually welcome you each time you visit as if you’re an old friend. It’s like you’re almost a part of their family!

That’s exactly why regular Domino’s customer Kirk Alexander of Salem, Oregon, ordered from his favorite pizza place every single week for the better part of a decade. Not only did he have his eyes on those pies, but he was also friends with the people who he ordered from.

Kirk, 47, ordered with such regularity that, when he failed to place his order online for close to two weeks—11 days in total—the staff at his favorite Domino’s became increasingly worried. That’s when employee Tracey Hamblen decided to visit his home to check on him…

When Tracey arrived at Kirk’s home, she could see the lights and his television were still on, yet there was no answer at the door. She even tried to call his cell phone, but that went straight to voicemail. It wasn’t looking good.

Panicking and not knowing what else to do, Tracey quickly dialed her manager, Jenny Seiber, who, in turn, called the local police. “This is Domino’s Pizza and we have a customer that usually orders like every night from us,” the desperate 911 call began.

When the Marion County sheriff’s deputies arrived to Kirk’s home, they could hear someone inside calling out for assistance. After managing to enter the house, police found Kirk on the floor after he’d suffered what they assumed was a stroke.

An ambulance was called and Kirk was transported to a nearby hospital, where he was said to be in stable condition. Though the doctors were unable to determine how long it had been since he’d suffered the stroke, luckily, it looked like he was going to make a full recovery.

“He orders every day, every other day,” Sarah Fuller, Domino’s general manager said to reporters. “His order pops up on the screen because he orders online. So we see it come across the screen and we’re like, ‘Oh, Kirk’s order.'”

Sarah mentioned that the staff at Domino’s thought of Kirk as a family member. “He orders all the time, so we know him. I think we were just doing our job checking in on someone we know who orders a lot. We felt like we needed to do something,” she explained.

Listen to the way these staff members humbly described their roles in getting Kirk to safety. It’s because of people like them—and loyal customers like him—that these kinds of rescues are possible to begin with…

Kirk wouldn’t be here if it wasn’t for his friends at Domino’s. That was some real quick thinking on the part of those employees!

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